Last updated: January 2026
ExoticNodes (“we”, “our”, “us”) operates a Minecraft hosting service. We are committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or website.
Service name: ExoticNodes
Type of service: Minecraft hosting
Based in: South Africa
Contact email: support@exoticnodes.xyz
Even though we are based outside the EU, GDPR applies when we offer services to individuals in the EU.
We may collect and process the following types of personal data:
Email address
Username
Legal name
Support tickets and messages
Account credentials (stored securely and hashed where applicable)
IP addresses
Cookies (authentication, session, and analytics cookies)
Usage data and logs related to our services
Payments are processed by third-party payment providers.
We do not store full payment card details ourselves, but we may receive:
Payment confirmation details
Transaction IDs
Billing name and email
We use personal data for the following purposes:
To create and manage user accounts
To provide and maintain Minecraft hosting services
To process payments and prevent fraud
To provide customer support
To communicate important service or account updates
To monitor performance, security, and abuse
To improve our website and services through analytics
To comply with legal obligations
Under GDPR, we process personal data based on one or more of the following legal grounds:
Contractual necessity – to provide our hosting services
Legal obligation – compliance with applicable laws
Legitimate interests – security, fraud prevention, analytics
Consent – where required (e.g. non-essential cookies)
We use cookies for:
User authentication and sessions
Security and abuse prevention
Analytics and service improvement
We use Google Analytics to collect anonymized usage statistics.
You may control or disable cookies through your browser settings.
We share limited data with trusted third parties only when necessary:
Cloudflare – security, DDoS protection, content delivery
Google Analytics – website usage analytics
Discord – community interaction and optional support communication
These providers may process data outside your country of residence and use appropriate safeguards as required by GDPR.
We retain personal data only for as long as necessary:
Account data: while your account is active
Support tickets: for operational and legal purposes
Logs and analytics: for security and performance monitoring
You may request deletion of your data where legally permitted.
We take reasonable technical and organizational measures to protect your data, including:
Secure servers
Access controls
Encryption where applicable
Limited staff access to personal data
However, no method of transmission over the internet is 100% secure.
Our services may be used by minors.
If you are under the age required by your local laws to provide consent, you must have permission from a parent or legal guardian to use our services.
If you are located in the EU/EEA, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with a data protection authority
To exercise your rights, contact us at support@exoticnodes.xyz.
Your data may be processed outside your country, including outside the EU.
We ensure appropriate safeguards are in place when transferring data internationally.
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
If you have any questions about this Privacy Policy or your data, contact us at:
Thank you for trusting ExoticNodes.